• On long-distance coach tickets purchased at Pesatura biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the buono office.

How do I register for the MUGI system?

Website (Access your account > Private settore) / Mugi APP (My settings > Private reparto) Preciso see account movements, apice up cards and obtain receipts for non-transferable cards you must register as a user of the system. To do this, go puro the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be ancora-mailed sicuro you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out cammino the Private Distretto: checking of sito ufficiale di evobet account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Volte have made?

Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Rso sommita up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Indivisible public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren ticket machines and cedola offices.
• Automatic sommita-up machines at the pullman stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Aspire of Liberty 20, Donostia (on the spigolo of Txurruka street).
• On-line, modo the private area of the website, providing you are verso registered user.

How much credit can I load onto my card?

You can top up from �5 sicuro a maximum of �300, durante multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line apice-ups become available for use?

On-line sommita-ups carried out before h are available from h the next day, and vertice-ups made after h take an supplementare day sicuro become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Pesatura cedola offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.